PASSPORT HELPER MAY CANCEL ITS SERVICE AND REFUND ITS SERVICE FEES IF THERE IS A MISTAKE MADE ON OUR PART, IF THERE HAS BEEN AN OVERBOOKING OF OUR SERVICES, OR IF DUE TO GOVERNMENT CLOSURES, WE BECOME UNABLE TO SERVICE BOOKINGS BY PROVIDING YOU A WRITTEN NOTICE, BY PHYSICAL OR ELECTRONIC MAIL, OF OUR ELECTION TO CANCEL THE BOOKED SERVICES. ANY SUCH NOTICE SHALL BE SENT TO THE PHYSICAL OR ELECTRONIC MAIL PROVIDED BY YOU AND SHALL BE EFFECTIVE UPON DISPATCH. ANY SUCH REFUNDS SHALL BE MADE ON A CASE BY CASE BASIS. PASSPORT HELPER RESERVES THE RIGHT TO REFUSE REFUND TO ANYONE AND FOR ANY REASON.

Please mail all service failure or refund request letters via a traceable mail service (For example, FedEx, USPS Mail with tracking or other equivalent options) to: 601 Van Ness Avenue Suite #E, San Francisco, California, 94102.

Alternatively, you may submit a Feedback form to our customer resolution team by sending email to [email protected]

ALL REFUNDS WILL BE ISSUED TO THE PAYMENT FORM THAT WAS USED FOR PURCHASE. PLEASE ALLOW 21 DAYS FOR REFUND. PASSPORT HELPER IS NOT RESPONSIBLE FOR ANY COSTS ASSOCIATED WITH SUBMITTING SERVICE FAILURE LETTERS.

For purposes of any refund, the amount you are entitled to in a refund will depend on the work completed by Passport Helper, and you will be entitled to amounts not yet worked. Passport Helper will have earned 70% of the amount paid upon preparation of your application for submission to the necessary entity, which may be a United States passport agency, the Department of State, a consulate, an embassy, a county clerk, a State Secretary of State office or any other third party or entity as necessary to complete our services. Your shipment of necessary documents, which is to be arranged by you, will be in this initial 70%. Passport Helper’s failure to receive documents due to your failure to properly arrange for the shipment of the same shall not exclude Passport Helper’s right to retain the amounts earned. 20% of the amount paid shall be earned once Passport Helper submits the prepared paperwork to the relevant entity. The remaining 10% of the refund will be earned upon delivery of the final documentation. However, if Passport Helper cancels its services booked by you by providing the requisite notice prior to any work being completed, you will be entitled to a full refund.

Passport Helper does not accept responsibility for cancellations by you regardless of the circumstances in which the cancellation is made unless you wish to cancel a service before your passport and other supporting documents were received by Passport Helper. If this is the case, you can do so by paying $99 administrative/cancellation fee or 15% of the administrative fees then incurred by Passport Helper, whichever is higher, by notifying Customer Care. You will receive a full refund less $99 cancellation fee or 15% of the administrative fees then incurred by Passport Helper, whichever is higher, and any fees already paid for this particular service and for return shipping (if prepaid). However, no embassy fees, courier fees, shipping charges or any portion thereof will be refunded after the documents have been received and the application process has begun.

HOWEVER, IF YOU ABANDON YOUR ORDER BY NOT SENDING THE NECESSARY DOCUMENTS OR NO LONGER COMMUNICATING WITH PASSPORT HELPER, YOU WILL NOT BE ENTITLED TO A REFUND UNDER ANY CIRCUMSTANCES.